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Are secret menus misleading? Are they hiding the truth? One man makes his case against In-N-Out's secret menu, but what will the court decide? Find out right here, on Food Court.
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- Hello, and welcome to Food Court. The litigants are preparing to enter the court room in the case of "secret menus are no fun, secret menus hurt someone". This is the plaintiff, Drew DiFonzo Marks. He alleges that In-N-Out Burger is discriminating against him for refusing to reveal all of the items on their secret menu. This is the defendant James Vincent. He says the plaintiff has been harassing his store and it's employees for months, and that all of their secret menu items are available online. All you have to do is look them up, and they're there, for everyone to see, for free. So let's watch as our litigants go over the details of this dispute, in Food Court. - Alright Mr. DiFonzo Marks, I've read your complaint. You are suing In-N-Out Burger. - That's correct, your Honor. - And you are, the VP or CEO of In-N-Out Burger? - Uh, no not really. I'm just a night manager at the In-N-Out in Azusa and this guy over here has been harassing us for probably the last six months or so. - Okay, Mr. DiFonzo Marks, what is the problem? - I'm not from California, from the west coast, so I wanted to try In-N-Out Burger. So I go into an In-N-Out Burger and I hear someone order a burger animal-style. I hear animal-style, oh that sounds great, I look at the menu, where's animal-style? What is animal-style? What could this be? I read it again, it's not there. I look at the menus on the board, it's not there. The truth is nowhere to be found. But I want to figure out what's going on, I want to figure out what the huss is about, so I order a burger animal-style, feeling like a criminal trying to get into a speakeasy, and what I got your Honor, was one of the best burgers I've ever had in my life. - What is the problem? - Your Honor, the problem is the truth. And the problem is that In-N-Out is not telling the truth. In-N-Out is keeping secrets. - You know I hate to say it, but that's actually a really good point, Mr. Vincent. What is the point of the menu being secret? - I don't know man, I just work the counter. I guess that people think it's fun or something. - Fun? Oh, so discrimination is fun? - How is that discrimination? That's not discrimination. The secret menu has the same exact ingredients, just assembled a little bit differently. It is not a big deal. - Let's find a common ground here. I want to understand what's happening. What happens when you get to the property? - They put security guards outside that they don't want a man in a sandwich board, specifically me, coming in. - What does your sandwich board say? - Don't eat here. - There it is, case closed. That's illegal. - That does seem against the law. Okay, so you're wearing a sandwich board and you have to run around security. What happens next? - I run in, and start firing out random orders, hoping to finally crack the code. The last time I was in there-- - What code? - The code of what is on the menu, what isn't on the menu. That's the whole point, your Honor. I'm just trying to figure out what they actually serve, what they don't actually serve. - Quite frankly Mr. DiFonzo Marks it sounds like you're abusing the employees of this In-N-Out Burger in Azusa. - Even just a couple weeks ago I found him, your Honor, rummaging through our dumpster. - What was in the dumpster? - Well, your Honor, if the court will allow it, I'd like to present an exhibit A. This is what I found in the dumpster. - Oh you found trash in the dumpster, I can't believe it. I guess I, can I see the garbage? - Absolutely. A few weeks old. - If you could please? - Your Honor, I've analyzed this and I cannot identify many items in that bag. - I don't even... - Your Honor I could tell you exactly what that is, even from just standing over here. That's an almost intact cheeseburger. I can see some pickles, tomatoes. - I see the tomato. - I can see some of our Thousand Island or special sauce. There's a patty. Personally I don't know why that was thrown out to begin with. It looks like a pretty edible burger. - Seems like a whole burger, yeah. What is your problem with what's in the bag? - Here's my problem, your Honor. I can't trace what's on that to what's on the menu. I might be able to go "Oh, mayonnaise is on the menu, "maybe this is old mayonnaise." But maybe it's something I don't know, because of the secret menu. - Everything is not a secret. You're taking the secret menu way too seriously. It's supposed to be this fun thing online to have everybody enjoy a little bit of In-N-Out Burger. Your Honor, I should probably go ahead and say that I have zero power at In-and-Out Burger - Sure. - So whatever decision happens today, it's not like I can go and take away the secret menu. - Your Honor are you aware of baby-style? - It doesn't exist. - No. - It's not a real thing. - It does exist. - Please let him finish. - I went in and I ordered baby-style and this gentleman turned to go and make it, then looked at me, and then on an individual basis decided to not make it for me, lied, said they don't serve it, and on individual case, denied me service at a public restaurant. That is discrimination. - What would baby-style be? - Well if you'll allow me to speculate, your Honor, it could be a burger with baby food on it. It could be a smaller burger intended for babies to eat. The one that makes the most sense is that the employees behind the counter chew up the burger patty like a momma bird to a baby bird, then spit it out into the bun and give it to you. And the benefit being that that is a pre-chewed burger. A pre-chewed burger that I, as an American, would like to be able to get, but I am being banned from a restaurant on discriminatory practices. I want a pre-chewed burger, your Honor. - That's an absurd request. It's like this guy's never been in a restaurant before. - Actually I think that that would be called bird-style, seeing as how it's a bird that throws up into a baby bird's mouth, and not a human baby that eats regurgitated food, or that throws up onto a burger, or whatever you think is going on at In-N-Out. Baby-style? Bird-style? These things don't exist! At all! You know what? Get him out of here, please. I'm just tired of it. You walked in here and you said a bunch of insane things. - No. - You accused a man who makes minimum wage of abusing you when you've been breaking in? - I didn't realize that you were on the secret menu! - Get him outta here! Thank god. Alright man, you win. You get no money and it means nothing. Thanks for coming out. - Dope. - Oh god I wish I were drunk. - Mr. Vincent, how'd it go in there for you? - Good I guess. I think I won. I don't know, the whole thing was very weird. - What are you gonna do now after your big victory? - I have the night shift. - Okay, sounds fun. - That's a wrap for this episode of Food Court, thanks for watching. The burger of justice has been served, but for Mr. DiFonzo Marks, we'll hold the innocence.